Madcapdeals Return & Exchange Policy

Defective product returns

• Return window: you have 2 days from the date of purchase to report and return a defective item.
• Condition: the item must be returned in its original condition, with all included accessories and packaging (if applicable).
• Proof of defect: a photo or in-person inspection may be required to confirm the defect.
• Approval required: all returns must be approved by Madcapdeals staff before processing.
• Can’t come in within 2 days? You must still report the problem on WhatsApp within the 2 days, with a description and photos, so we can schedule another drop-in visit. Issues not reported within 2 days are not accepted.

What’s not covered

• No returns or exchanges for buyer’s remorse, change of mind, or cosmetic imperfections that do not affect functionality.
• Returns outside the 2-day window will not be accepted.

What we check before you receive an item

Every item is opened and tested on our inspection bench when it arrives, and checked again before it leaves. For each order line we record:

• the item matches the listing and there is no damage beyond what we described;
• powered items switch on and run; batteries hold charge; charger or cable is in the box;
• furniture and kits have all fixings present;
• photos of the actual item you are receiving.

The checklist and photos are attached to your order page. For pickup orders you review and approve it at the counter before the goods are handed over; for shipped orders it is sent with your tracking. Approving the checklist confirms the item left in the condition shown.

Hold deposits are not refundable

Choosing store pickup at checkout lets you pay a small deposit online and settle the balance at the counter. The deposit is 10% of the goods or CA$10.00, whichever is higher, plus 13% HST (for example CA$11.30 on a CA$200.00 order).

• The deposit is non-refundable and is credited toward your purchase when you collect.
• A hold placed while we are open lasts until closing time that same day; an order placed after closing is held until the next business day's close.
• The deposit is non-refundable. If the item isn't collected and paid for before the store closes on the hold day, the order is cancelled automatically and the deposit is kept.
• The remaining balance is due at pickup. Card and e-transfer payments carry 13% HST; any cash portion is settled at the counter.

Store credit

Approved defect returns are refunded to the original payment method. Only when a refund or exchange is not applicable — for example the item is no longer available for exchange, the original payment cannot be reversed, or the return falls outside the normal rule but the store chooses to help — the store may offer store credit at its discretion.

Store credit is a code you enter at checkout. It cannot be exchanged for cash and expires 14 days after it is issued. Shipping charges are not refunded unless we shipped the wrong item.

Final sale notice

All items sold under liquidation, clearance or final sale are considered as-is and are not eligible for refund or exchange, unless proven defective within the 2-day return window.

Contact us

unit 17, 3663 Mavis Rd, Mississauga, ON L5C 3G1 · (905) 276-0006 · [email protected]